Cross Group

The CrossPath Business
Excellence Model

Unlike other consulting firms, our business excellence model goes beyond canned presentations based on corporate generalities. We dig deep to discover who you are as a company and then tailor proven business development strategies to fit your company, rather than expecting your company to fit those strategies.

The following describes our process in great detail. Read it through and then contact us to find out how our proprietary model can be customized to meet your company’s needs.

• Meet with the client management team to understand the strategic direction and objectives of the business and its issues.
• Gain an understanding of the business, the management team, the culture and direction of the company
• Identify individual skills and competencies
• Address the employee challenges, including hiring, retention, engagement and performance
• Assess needed corrective actions or suggest added emphasis on key management issues.
• Introduce Continuous Improvement as a path to sustained performance excellence

Corporate Strategic Direction

Every organization needs a strategic direction, complete with goals and objectives that are clearly articulated and measured on a regular basis. Without them, they often face associated problems and issues.

We begin the process by gaining an understanding of the strategic direction and mission of the organization. We have helped many organizations in the development of a strategic plan. We interview the key company managers to:

• Determine, or establish the strategic direction
• Gain insight into the culture and personality of the company
• Understand the organization and the management team.
• Understand the goals and objectives
• Build a tailored plan to address, correct or strengthen each.

Organizational Assessment

The key to addressing organizational issues is to understand the strengths, weakness and culture of the organization. It may be difficult or impossible to implement strategic plans without a supporting organizational culture. Without understanding the culture and assessing the employees’ current competencies, the management team is unable to implement strategies.

We use assessment tools to:

• Identify the current culture
• Identify the organizations’ strengths and weaknesses
• Develop the preferred culture
• Measure workforce engagement

Such information assists in the implementation of its strategic direction, but also enables it to identify the needed training and coaching.

Individual Competencies

Organizations are as strong as their individual employees and their competencies. Our approach assists companies in establishing the core competencies of key employees in terms of the ability to perform specific job responsibilities.

Our goals are to:

• Establish core competencies
• Hire the right people
• Assist management in correctly positioning employees in their most productive roles.
• Develop appropriate training
• Identify future leaders

It is important to understand that for a business to achieve sustained excellence, it must match those individuals who possess the core competencies, to their most productive roles and develop replacements.

Leadership and Organizational Development

Focus on the development of specific skill sets within the organization is an important factor in business success. The identification of leadership competencies has been accomplished. Developing and delivering the necessary training and coaching is next in allowing the management team to achieve its goals.

Training is a necessary component of organizational development and succession planning:

• Leadership Development
• Management skills
• Strategic Thinking
• Team Building
• Assertive Dialogue
• Personal Accountability
• Time Management
• Sales Skills
• Presentation Skills
• Financials

The competency assessments provide specific training needed. These tailored sessions to teach these skills and practice their implementation are accomplished in interactive group settings.

Employee Development

Developing employees is becoming one of the most critical roles of business leaders and managers. In today’s workplace, employers are discovering a new and challenging set of issues. Managing a diverse workplace is a challenge for the management teams throughout all industry.

Our program focuses on:

• Skills assessments relating to core competencies
• Training programs
• Career Planning
• Performance Development
• Continuous Improvement

Sustained Excellence

Continuous Improvement is a mindset throughout the organization. It focuses on productive and efficient performance established through a goal-oriented environment with motivated employees creating excellent product/service delivery and increased profits.

It establishes a culture of personal and business growth combined with a stable, motivated workforce.

We believe our program and our tailored approach to the task of developing leadership and management within organizations of any size and any product focus has no parallel. We are dedicated to assisting our clients in establishing an environment of SUSTAINED EXCELLENCE.

Put the CrossPath business excellence model to work for you. Contact CrossGroup to discuss how we would customize the CrossPath model to make your business more efficient and effective.